Privacy statement

We respect your privacy! Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us. The School Planner Company Ltd is committed to providing our customers with dedicated customer care and a high quality experience. We understand that privacy is a key concern for web users and we strive to enforce both legal and ethical policies that govern the gathering and usage of personal information provided on the Website. We appreciate your trust and want you to feel confident in our services and security as it relates to your personal information.   In Full: 1 INTRODUCTION 1.1 We strictly adhere to the requirements of the data protection legislation in the UK and the EU, including in particular The Data Protection Act 1998, The Consumer Protection (Distance Selling) Regulations 2000 and the Electronic Commerce (EC Directive) Regulations 2002. 1.2 We use your personal information to respond to your requests, fulfil your orders, improve our products/services and communicate with you. 1.3 We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase. 2 STORAGE AND USE OF YOUR PERSONAL INFORMATION 2.1 We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation. 2.2 When you order, we need to know your name, postal address, telephone number, email address and card details . This allows us to process and fulfil your order. You have the option to withhold any other personal information that is not required for the order process. 2.3 When confirming your order, only the last few digits of your card number will be revealed in order to maintain security. The entire card number is only transmited when the data is being sent during order processing, In doing this we use PROTX security services which use 128-bit encrypted secure channel to register transactions . At no time is your card information stored on the website. Further information on PROTX security services can be found at http://www.protx.co.uk/products/securityvsp.asp 2.4 In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose. 3 CHANGING YOUR PERSONAL INFORMATION 3.1 We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by editing your contact details in your account, or by contacting The School Planner Company Ltd with your request in writing . 4 USE OF COOKIES 4.1 We use a technology called "cookies" as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our Website sends to your browser which is then stored on your system. You can set your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings, though this technology does enhance the use of certain features on the Website 5 CHANGES TO THE PRIVACY STATEMENT •  Our business and Website are constantly evolving, and thus our Privacy Statement, and Terms and Conditions will also be subject to change. Changes to any of these documents will be emailed to you if necessary, unless you have instructed us not to contact you, but you should also check the documents frequently to view any recent changes. 5.2 Unless stated clearly otherwise, our current Privacy Statement applies to all information we have about you and your account. We will never alter our documents to make them less protective of customer information collected previous to any amendments or alterations, without the consent of the affected customers. 6 TERMS AND CONDITIONS 6.1 When using the Website you are also subject to our Terms and Conditions for Use of the Website, and if purchasing from the Website, our Terms and Conditions of Sale. These are clearly displayed for your reference. 7 GOVERNING LAW AND JURISDICTION 7.1 Any dispute over privacy is subject to these Terms and Conditions and shall be governed by and construed in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English courts. 8 QUERIES REGARDING PERSONAL INFORMATION 8.1 If you have any questions about privacy and your personal information please contact The School Planner Company Ltd in writing, either by post, facsimile or email to admin@school-planners.co.uk, giving a clear description of your concerns.